Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

OfficeServ™ LinkSamsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ500 Main Processor and all OfficeServ™ CTI Applications.OfficeServ™ DataViewOfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-cation provides live connection status and features usage statistics as well as a wide variety of detailed his-torical reports. The DataView application server runs on Microsoft IIS web server software, which is includedin Windows 2000, XP Professional and 2003.OfficeServ™ EasySetOfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.The EasySet application server runs on Microsoft IIS web server software, which is included with Windows2000, XP Professional, and 2003.OfficeServ™ CallOfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-phone facility programming. OfficeServ Call is a client server based application that supports both an end-user (GUI) interface and industry standards such as TAPI. The client application has support for a wide rangeof operating systems including Windows 2000 and Windows XP.OfficeServ™ OperatorOfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.OfficeServ™ SoftphoneSamsung OfficeServ Softphone is a software-based application that turns your computer into a full-featuredSamsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windowsoperating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden-tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones. OfficeServ Softphone is ideal fortelecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network,snap in a USB headset, and function as if they were in their own office. They can place, receive, and handlecalls on both the internal and external network, providing a truly portable and practical solution.CONFERENCEThe system allows six simultaneous conferences up to 5 parties each. If a SCM daughter board is installed,then the system allows a total of 24 simultaneous conferences up to 5 parties each.Add-On (5 Party)Any combination of up to five parties (stations or outside lines) can be joined together in an add-on confer-ence. Parties may be eliminated or added after a conference has been established.UnsupervisedA station user may set up a conference with two or more outside lines and then exit the conference leavingthe outside lines connected in an unsupervised (trunk to trunk) conference.SplitA keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Thenthe individual calls can be conferenced again in any combination. NOTE:This feature requires individual trunkbuttons and auto-hold must be enabled.4.13