Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

SPEED DIAL BY DIRECTORYThe OfficeServ 500 system provides the user with the ability to look up a speed dial number and place thecall. There are three speed dial selections: personal, system and station. This feature requires a display keyset.STATION HUNT GROUPSSystem programming allows up to 40 station hunt groups on an OfficeServ 500-M system and 80 stationhunt groups on an OfficeServ 500-L system. One of three ring patterns—sequential, distributed and uncon-ditional—is available for each group. Each unconditional group may contain a maximum of 32 stations andeach sequential and distributed group may contain a maximum of 48 stations. A station may be assigned tomore than one group. Each station group has its own recall timer for calls transferred to that group. There isa Next Hunt timer for each group to provide circular hunting within the group.STATION MESSAGE DETAIL RECORDING (SMDR)The system provides records of calls made, received and transferred. Connecting a customer-provided print-er or call accounting system will allow collection of these records. Each call record provides the followingdetails: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)and an account code if entered. The system may print a header followed by 50 call records per page or sendcontinuous records with no header for use with a call accounting machine. See the sample printouts.The SMDR output can be provided through one of the serial ports on the LAN port of the system. The SMDRformat contains many options that allow it to be customized for a company’s individual needs. Options toprint include incoming calls, outgoing calls, in and out of group status, change in DND status, authorizationcodes, and caller ID on incoming calls. When Caller ID is enabled a wide carriage printer is required.STATION PAIRThis feature allows station to be assigned as a “pair”. That is to say a primary and secondary. Calling the pri-mary station will make both stations ring. Selected features such as Message Notification, DND, Callback, andClass of Service act as one station. This is convenient when an individual has two offices or an office exten-sion and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designedfor a single user may conflict with paired stations.SYSTEM ALARMSA DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrectpassword attempts. The alarm can ring any station or group of stations and show an appropriate display atthe assigned stations.SYSTEM MAINTENANCE ALARMSThe OfficeServ 500 continuously performs internal system diagnostics. When either a major or minor fault isdetected the system can ring stations with an ALARM KEY assigned. The keyset display shows informationthat includes the description, location and date and time stamp for each alarm.A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer.SYSTEM DIRECTORYEach station, station group and outside line can have an 11 character directory name. This name will appearon keyset displays to provide additional information about lines and stations.4.26