English 55 |07 AppendixSymptom Check/RemedyAbnormal HDMI outputscreen.• If random noise appears on the screen, it means that TV does not support HDCP(High-bandwidth Digital Content Protection).AllShare functionI can see folders sharedthrough AllShare, but Icannot see the files.• AllShare only shows Video, Photo, and Music files. Other types of files are notdisplayed.Video is playedintermittently.• Check if the network is stable.• Check if the network cable is properly connected and if the network is notoverloaded.• The wireless connection between the DLNA compatible device and the product isunstable.Check the connection.The AllShare connectionbetween the product andPC is unstable.• IP address under the same subnetwork should be unique, otherwise IP collision canresults in such a phenomenon.• Check if you have a firewall enabled.If so, disable the firewall function.BD-LIVEI cannot connect to theBD-LIVE server.• Test whether the network connection is active by using the Network Statusfunction.• Check whether a USB memory device is connected to the product.• The memory device must have at least 1GB of free space to accommodate theBD-LIVE service.You can check the available size in BD Data Management. (See page 50)• See if the BD-LIVE Internet Connection option is set to Allow(All).• If all above fails, contact the contents provider or update to the latest firmware.When using the BD-LIVEservice, an error occurs.• The memory device must have at least 1GB of free space to accommodate theBD-LIVE service.You can check the available size in BD Data Management. (See page 50)| NOTES | When the factory default settings are restored, all stored user BD data will be deleted.Hereby, Samsung Electronics, declares that this Home Cinema System is in compliance with the essentialrequirements and other relevant provisions of Directive 1999/5/EC.The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > SearchProduct Support and enter the model name.This equipment may be operated in all EU countries.This equipment may only be used indoors.