Samsung BD-H8500 User Manual

Also see for BD-H8500: Service manual User manual

Contents

TroubleshootingBefore requesting service, please try the following solutions.PROBLEM SOLUTIONNo operation can be performedwith the remote control.Check the batteries in the remote control. They may needreplacing.Operate the remote control at a distance of no more than6.1m.Remove the batteries and hold down one or more buttonsfor several minutes to drain the microprocessor inside theremote control to reset it. Reinstall the batteries and try tooperate the remote control again.Disc does not play.Ensure that the disc is installed with the label side facingup.Check the region number of the Blu-ray/DVD disc.Disc Menu does not appear. Ensure that the disc has disc menus.The prohibition message ap-pears on the screen.This message appears when an invalid button is pressed.The Blu-ray Disc/DVD’s software doesn’t support the fea-ture (e.g., angles).You’ve requested a title or chapter number or search timethat is out of range.Play mode differs from theSetup Menu selection.Some of the functions selected in the Setup Menu may notwork properly if the disc is not encoded with the corre-sponding function.The screen ratio cannot bechanged.The Screen Ratio is fixed on your Blu-ray/DVD disc.This is not a problem with the product.No audio. Make sure you have selected the correct Digital Output inthe Audio Options Menu.The screen is blockedIf the HDMI output is set to a resolution your TV cannotsupport (for example, 1080p), you may not see a picture onyour TV.Press the ' button (on top panel) for more than 5 secondswith no disc inside on the home screen. All settings willrevert to the factory settings.When the factory default settings are restored, all storeduser BD data is deleted.Forgot PINPress the ' button (on top panel) for more than 5 secondswith no disc inside on the home screen. All settings includ-ing the PIN will revert to the factory settings. Don’t use thisunless absolutely necessary.When the factory default settings are restored, all storeduser BD data is deleted.

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