English - 13EnglishEnglishWhat is Remote Support?Samsung Remote Support service offers you one-on-one support with a Samsung Technician who canremotely.• Diagnose your TV• Adjust the TV settings for you• Perform a factory reset your TV• Install recommended firmware updatesHow Does it Work?Having a Samsung Tech remotely service your TV is really pretty simple1. Call SamsungContact Centreand ask for remotesupport.2. Open the menu onyour TV and go to theSupport section.3. Select RemoteManagement andProvide the Pin# tothe agent.4. The agent will thenaccess your TV.That's it!Password ChangeScreen Menu > System > Change PINChange the TV's password.1. Run Change PIN and then enter the current password in the password field. The default password is0000. (France: “1-1-1-1”):2. Enter a new password and then enter it again to confirm it. The password change is complete.✎ If you forget the PIN code, press the buttons in the following sequence which resets the PIN to “0-0-0-0”: (France: “1-1-1-1”):✎ In Standby mode: MUTE → 8 → 2 → 4 → POWER (on).[UF5500-XN-ZF]BN68-04825R-03L04.indb 13 2013-11-14 3:08:28