• Are you accessing the wrong IP address?Check the connection as follows:With the Windows command prompt,> ping "IP address of the camera"When the WV-NS950 series (WV-NW960 series)replies, the camera is functioning normally.If not, proceed either of the following.• Restart the camera and change the IP address byusing the Panasonic IP setup software within 20minutes after the restart.• Restart the camera with use of the DIP switch. Thecamera will be initialized and the IP address willreturn to the default setting "192.168.0.10".After the camera is initialized, access the cameraand set the IP address again. (When the camera isinitialized, all the settings of the camera previouslyconfigured on the setup menus will be initialized.)• Is the LAN cable (category 5) firmly connected to thenetwork connector of the camera?68InstallationGuideInstallationGuide• Are the set IP addresses valid?• Is the link LED beside the SD card slot for NS950series or in the main unit for NW960 series lit?When it is not lit, connection to a LAN may not beestablished or a network may be not working correct-ly. Check if the cables have any contact failure or ifthe wiring is correct or not.• Is the power of the camera on?Check if the power of the camera is turned on.–InstallationGuideTroubleshootingBefore asking for repairs, check the symptoms on the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is notdescribed below.ReferencepagesCause/solutionSymptomCannot access from thebrowser.InstallationGuide53• When the heater unit is installed and use is started inenvironments of –10°C {14°F} or below, normalimages may not be obtained immediately after thecamera is started up. In this case, wait for the camerato warm up (about 2 hours or more) before turning thepower on again.When using this camera in cold region, it is recom-mended to select "AUTO" for "Line speed" afterrebooting the camera.54InstallationGuide