FAQs88Problem ActionsScreenChaotic image,noisy• Set [P-NR] in the Picture Menu (to remove noise). (p. 31)• Check nearby electrical products.(fluorescent lamp, DECT phones, mobile phones, microwave, etc.)No image can bedisplayed• Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to theminimum? (p. 31)• Please also refer to “Neither image nor sound is produced” (p. 87)Blurry or distorted image(no sound or low volume) • Reset channels. (p. 40)• Please also refer to “Neither image nor sound is produced” (p. 87)Unusual image isdisplayed• Turn the TV Off with Mains power On / Off switch, then turn it On again.• If the problem persists, initialise all settings. [Shipping Condition](p. 49)SoundNo sound isproduced• Is Sound Mute active? (p. 8)• Is the volume set to the minimum?• Is Speaker Selection (VIERA Link) set to [TV]?• Please also refer to “Neither image nor sound is produced” (p. 87)Sound level islow or sound isdistorted• Sound signal reception may be deteriorated.• Set [NICAM] (p. 33) in the Sound Menu to [Off]. (Analogue only)• Please also refer to “Neither image nor sound is produced” (p. 87)Digital ChannelNo programmesshown on TV Guide• Reset channels. (p. 40)• Check the digital transmission by contacting Digital UK on08456 50 50 50 or at www.digitaluk.co.uk• Check the analogue broadcast (if still available in your area).• Consult an aerial engineer to check the alignment of your aerial.Cannot find achannel you havepreviously watched• The channel may broadcast for part of the day.• Check the channel in the TV Guide. (p. 21)• Channel position numbers may be changed by broadcasters.• Reset channels. (p. 40)HDMISound is unusual• Set the sound setting of the connected equipment to “2ch L.PCM”.• Check the [HDMI1 / 2 / 3 Input] setting in the Sound Menu. (p. 33)• If digital sound connection has a problem, select analogue soundconnection. (p. 85)Pictures fromexternal equipmentare unusual whenthe equipment isconnected via HDMI• Check the HDMI cable is connected properly. (p. 78)• Turn the TV and equipment Off, then turn them On again.• Check an input signal from the equipment. (p. 86)• Check the output resolution of the equipment.• Use equipment compliant with EIA/CEA-861/861D.NetworkCannot connect tothe network• Check the LAN cable is connected properly. (p. 63)• Check the connections and settings. (p. 63 - 68)• Check the network equipment and network environment.• The router may not be set to issue IP address automatically.If the network administrator prefers to allocate an IP address,set an IP address manually. (p. 65)• The router may be using MAC address filtering (security setting).Confirm the MAC Address of this TV (p. 68) and set the router to be ableto use it.• If the problem persists, consult your Internet Service Provider ortelecommunications company.Cannot operateVIERA Connect • Check the connections and settings. (p. 63 - 68)• The server or connected line might be busy now.OtherThe TV does notswitch On• Press and hold the standby On / Off switch on the remote control forabout 1 second if Power LED is red.• Check the mains lead is plugged into the socket.• The fuse in the mains plug may have blown. Replace it with one of anidentical rating (p. 4)The TV goes intoStandby mode• Auto power standby function is activated. (p. 9)• The TV enters Standby mode about 30 minutes after analogue broadcastends.