FAQs, etc.• Frequently Asked QuestionsTV36 37FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centrefor assistance.White spots orshadow images(noise)• Check the position, direction,and connection of the aerial.Direct TV record /Q-Link functions notrecording• Please confirm SCART cable andconnection. Also please set "AV2/AV3 out" in the Setup menu (p. 16).There may be redspots, blue spots,green spots andblack spots on thescreen• This is a characteristic of liquidcrystal panels and is not a problem.The liquid crystal panel is built withvery high precision technologygiving you fine picture details.Occasionally, a few non-activepixels may appear on the screenas a fixed point of red, green, blueor black.Please note this does not affect theperformance of your LCD.The LCD panelmoves slightly whenit is pushed with afi ngerClattered soundmight be heard• There are some looseness aroundthe panel to prevent the damage tothe panel.The panel might move slightlywhen it is pushed with a finger, andclattered sound might be heard.This is not a malfunction.Pictures from anequipment are unusualwhen the equipment isconnected via HDMI• Is the HDMI cable connected properly?(p. 30)• Turn Off the TV and equipment, then turnthem On again.• Check an input signal from the equipment.(p. 34)• Use an equipment compliant withEIA/CEA-861/861B.The remote controldoes not work• Are the batteries installed correctly?(p. 6)• Has the TV been switched On?Problem ActionsScreen Sound HDMIChaotic image, noisy • Set "P-NR" in the Picture menu (to remove noise).(p. 16)• Check nearby electrical products(car, motorcycle, fluorescent lamp).No image can bedisplayed • Is "Colour" or "Contrast" in the Picture menu set to theminimum? (p. 16)Blurry ordistorted image(no sound or low volume) • Reset channels. (p. 20)Neither image norsound is produced• Is the TV in "AV mode"?• Is the mains lead plugged into the socket outlet?• Is the TV turned On?• Check Picture menu (p. 16) and volume.No sound is produced • Is "Sound Mute" active? (p. 7)• Is the volume set to the minimum?Sound is unusual• Set the sound setting of the connected equipmentto "2ch L.PCM".• Check the "HDMI1 input" setting in the Sound menu. (p. 16)• If digital sound connection has a problem, select analoguesound connection. (p. 33)Sound level is lowor sound is distorted • Sound signal reception may be deteriorated.• Set "MPX" (p. 16) in the Sound menu to "Mono".An error messageappears • Follow the message's instructions.• If the problem persists, contact the authorized Service Centre.An error message appears • Contact the authorized Service Centre.“Control with HDMI”function does not work • Switch the TV on again with the equipment on.• Set “Control with HDMI” to “Off”, then set to “On” again.(p. 27)The SD card cannot beused even when it isformatted • Contact the authorized Service Centre.OtherSDTV goes into"Standby mode" • The sleep function is activated.• The TV enters "Standby mode" about 30 min. afterbroadcasting ends.