Frequently Asked Questions75FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadow images (noise)• Check the position, direction, and connectionof the aerial.Neither image nor sound is produced• Is the TV in “AV mode”?• Is the mains lead plugged into the socketoutlet?• Is the TV turned On?• Check the Picture Menu (p. 26 - 28) andvolume.• Check all required cables and connectionsare firmly in place.An error message appears• Follow the message’s instructions.• If the problem persists, contact your localPanasonic dealer.The LCD panel moves slightly when it is pushedwith a finger Clattered sound might be heard• There are some looseness around the panel toprevent the damage to the panel.The panel might move slightly when it is pushedwith a finger, and clattered sound might be heard.This is not a malfunction.There may be red spots, blue spots, green spotsand black spots on the screen• This is a characteristic of liquid crystal panels andis not a problem. The liquid crystal panel is builtwith very high precision technology giving youfine picture details. Occasionally, a few non-activepixels may appear on the screen as a fixed pointof red, green, blue or black. Please note this doesnot affect the performance of your LCD, and it isnot a quality problem.Problem ActionsScreenChaotic image, noisy • Change the setting of [P-NR] in the Picture Menu (to remove noise).(p. 27)• Check nearby electrical products (car, motorcycle, fluorescent lamp).No image can bedisplayed • Is [Colour] or [Contrast] in the Picture Menu set to the minimum?(p. 26)Blurry or distortedimage(no sound or lowvolume)• Reset channels (p. 36, 37)Unusual image isdisplayed • Turn the TV Off with Mains power On / Off switch, then turn it Onagain.Sound No sound is produced • Is “Sound Mute” active? (p. 11)• Is the volume set to the minimum?Sound level is low orsound is distorted • Sound signal reception may be deteriorated.