4.1 Troubleshooting146 User Manual4.1 Troubleshooting4.1.1 TroubleshootingProblem RemedyI cannot make calls using the telephone. • The telephone is locked. Unlock your telephone. ( 1.5.3 PreventingOther People from Using Your Telephone (ExtensionLock), 2.1.1 Locking Other Extensions (RemoteExtension Lock))Some features do not function. • System management may restrict certain features. Consult your manager or dealer.I cannot make calls to other extensionsusing a proprietary telephone (PT).• An idle or assigned outside (CO) line is beingseized. The line seized when going off-hook waschanged in personal settings. ( 3.1.2 ChangingPersonal Settings Using Programming Mode)If this setting has been changed, press theINTERCOM button after going off-hook, and thenfollow the instructions.My new telephone does not functioncorrectly.• The previous extension's settings have not beencleared. Clear the settings and then programme yourdesired settings again. ( 1.7.8 Clearing FeaturesSet at Your Extension (Extension Feature Clear), 3.1.2Changing Personal Settings Using ProgrammingMode, 3.1.3 Customising the Buttons)My PT does not have the button neededto perform a certain operation.• Some models do not have certain feature buttons.Customise a flexible button to function as thedesired button. ( 3.1.3 Customising the Buttons)Enter the specified feature number instead ofpressing the feature button. ( 1.1.1 BeforeOperating a Telephone)When I try to make an outside (CO) linecall, I hear a reorder tone, or the displayshows "Restricted".• The telephone is locked.Unlock your telephone. ( 1.5.3 PreventingOther People from Using Your Telephone (ExtensionLock), 2.1.1 Locking Other Extensions (RemoteExtension Lock))• Toll Restriction (TRS) is activated.Consult your manager or dealer.• An account code is required. ( 1.2.6 Using YourCalling Privileges at Another Extension (WalkingCOS), Using an Account Code (Account Code Entry)in 1.2.1 Basic Calling)
