TroubleshootingVQT3C8491There is a lot of image lag when playingvideo.¾ Set “HD optimizer” in the Picture menu to “Off”. (> 73)¾ Set “Audio Delay”. (> 79)The images from this unit do not appear onthe TV.The picture is distorted during play, or videowill not play correctly.¾ Check the connection and the TV’s input settings.¾ The unit’s “TV System” setting differs from the TV systemused by the disc now playing. While stopped, keeppressing [∫] (STOP) and [< OPEN/CLOSE] on the mainunit for 5 or more seconds. The system switches fromPAL to NTSC or vice versa. (> 80)¾ Picture may not be seen when more than 4 devices areconnected with HDMI cables.Reduce the number of connected devices.¾ The picture may be distorted or a black screen mayappear between scenes recorded with different aspectratios.¾ DVD-R DL and +R DL discs have two writable layers onone side. Video and audio may momentarily cut out whenthe unit is switching layers.¾ Set “Deep Colour Output” (> 81) or “Contents Type Flag”(> 81) to “Off”.3D video is not output correctly.¾ Check the settings on this unit and the TV. (> 43)¾ When a non-3D compatible amplifier/receiver isconnected between this unit and a TV, 3D video is notoutput. (> 16)¾ When the amplifier/receiver which is connected betweenthis unit and a TV is off, 3D video is not output. (> 16)¾ Discs that have recorded titles with Side by side(2 screen structure) and that can be enjoyed in 3D areplayed back in accordance with the settings of the TV.¾ When “HDMI Audio Output” is set to “Off”, 3D video maynot be output correctly. (> 81)TV reception is not displayed.¾ Broadcast signals are output from this unit’s RF OUTterminal. Select “On” in “RF OUT ( Aerial Signal )”.(> 84)No sound.Distorted sound.¾ Check the connections or amplifier’s settings. (> 12, 16)¾ Press [AUDIO] to select the audio. (> 25, 42)¾ To output audio from a device connected with an HDMIcable, set “HDMI Audio Output” to “On”. (> 81)Cannot switch audio.¾ You cannot switch the audio if “Digital Audio Output” isset to “Bitstream” (> 79)The remote control doesn’t work.¾ The remote control and main unit are using differentcodes. Change the code on the remote control.¾ Software (firmware) is updating when “UPD /” isdisplaying on the unit’s display. Wait until the update iscompleted. (> 86)¾ The HOLD function is activated. (> 18)The unit is on but cannot be operated.¾ Drive has not been selected properly.Cannot tune channels.¾ Check the connections.“Download from TV” function does not work.¾ You must connect to a VIERA Link (HDAVI Control 3 orlater) compatible TV with a HDMI cable to downloadchannel presets. (> 12)Startup is slow.¾ Startup takes time in the following situations:– A disc is inserted.– The clock is not set.– Immediately after a power failure or the AC mains leadis connected.– When the unit is connected with an HDMI cable.– When the BD-J (> 107) application is executing.– When the “Power Save in Standby” is activated. (> 83)SoundOperationPress and hold [OK] and theindicated number button at thesame time for more than5 seconds. (> 84)Unit’s display