Panasonic BB-HCM381 Troubleshooting Manual

Also see for BB-HCE481: Installation guide Important information

Contents

Panasonic BB-HCM381 Troubleshooting Manual Manual pdf 7 page image

Troubleshooting7Camera Setup TroubleshootingNote• If you are experiencing any problems, it is recommended that youtemporarily disable all firewall, pop-up killer, and virus detectionsoftware. Once the problem is identified and corrected, you can restartthe Setup Program.Problem Cause and RemedySetup fails usingSetup Program.• More than 20 minutes have passed since the camera wasturned on.→ Turn the camera off, and turn the camera on again. Thenset up the camera again.• Multiple camera IP addresses are overlapping.→ If you are installing multiple cameras, turn the cameras onone by one.• Network problems may have occurred during setup.→ Confirm that your network is working. Turn the camera off,and turn the camera on again (see page 18 of theOperating Instructions on the CD-ROM). Then set up thecamera again.The E-mail thathas a link to theViewnetcam.comwebsite does notcome.• The E-mail address that you registered on theViewnetcam.com website is wrong.→ Register your correct E-mail address on theViewnetcam.com website at:http://www.viewnetcam.com.DynamicDNSregistration fails.• The router-connected PC has failed to access the Internet.→ Refer to the router's manual and try to connect to theInternet through your PC. Once Internet connection hasbeen confirmed, you can register to DynamicDNS.