Panasonic BB-HCM381 Troubleshooting Manual

Also see for BB-HCE481: Installation guide Important information

Contents

Panasonic BB-HCM381 Troubleshooting Manual Manual pdf 6 page image

Troubleshooting6The indicatordoes not light up.• The indicator display is disabled.→ Check if the indicator control is disabled (see page 159 ofthe Operating Instructions on the CD-ROM).• A cross cable is being used.→ Some hubs and routers do not support the cross cable.Use a category 5 straight cable.• The camera is not connected to the PoE hub.→ Connect the camera to the PoE hub.• The PoE hub is turned off.→ Turn on the PoE hub.• The Ethernet cable is partly disconnected.→ Change it to another Ethernet cable.• The camera is improperly connected to the PoE hub.→ Refer to the PoE hub's manual.• Too many clients are connected to the PoE hub.→ Some PoE hubs have a limit for wattage. Connect thecameras referring to the PoE hub's manual withoutexceeding the limit.• The camera or the PoE hub may be malfunctioning.→ If another PoE-supported device is connected to the PoEhub and it works, the camera may be malfunctioning. Callthe authorized service center.• There is a relay connector or a hub between the camera andthe PoE hub.→ Directly connect the camera to the PoE hub with anEthernet cable.• The standard PoE cable is not being used.→ Use a 4-pair UTP/STP Cat 5 cable.The indicatorcontinuesblinking red.• The camera may be malfunctioning.→ If you cannot access the camera, the camera may bemalfunctioning. Call the authorized service center.Problem Cause and Remedy