Panasonic BB-HCM381 Troubleshooting Manual

Also see for BB-HCE481: Installation guide Important information

Contents

Panasonic BB-HCM381 Troubleshooting Manual Manual pdf 8 page image

Troubleshooting8Setup Programdoes not list anycameras.• Your firewall or antivirus software is blocking the connection.→ To avoid any possible problems, temporarily disable anyfirewall or antivirus software, and set up the camera again.If you cannot disable your firewall or antivirus software,you can set up the camera using the MAC address (seepage 189 of the Operating Instructions on the CD-ROM).• The camera is connected over a different network.→ Set up the camera from a PC connected to the same routeras the camera.• Confirm that an IP address is assigned to your PC.→ If an IP address is not assigned to your PC, assign one(see page 185 of the Operating Instructions on the CD-ROM).UPnP™ portforwarding setupfails.• UPnP™ is disabled on the router.→ Enable UPnP™ on the router following the router manual.• The camera was turned on before the router was turned on.→ Turn the router on first, and then turn the camera on.• The default gateway is not set, or the settings are wrong.→ Set the default gateway correctly (see page 54 or page 59of the Operating Instructions on the CD-ROM).• The router does not support UPnP™.→ Enable port forwarding on your router following the routermanual.The camera IPaddress and portnumber havebeen forgotten.→ Clicking [Camera Setup] on the Setup Program displays thecamera list. The camera list shows the MAC address on thebottom of the camera. The camera IP address and portnumber are shown next to the MAC address.The passwordhas beenforgotten.→ Press the FACTORY DEFAULT RESET button to reset thecamera to default. Set up the camera again.An error messageis displayed onthe camera statusby the SetupProgram.• An error on the Setup Program caused the error message.→ Turn the camera off, and turn the camera on again (seepage 18 of the Operating Instructions on the CD-ROM).Problem Cause and Remedy