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National Comfort Product CPG41238-U Series Installation Manual
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Installation Guide for Comfort Pack (CPG) Units41The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use,revenue, reputation and data, costs incurred, including without limitation, for capital, fuel, power and loss or damage to capital orequipment. Customer agrees that all instructions and warnings supplied by National Comfort will be passed on to those persons whouse the Goods. National Comfort’s Goods are to be used in their recommended applications and all warning labels adhered to theGoods by National Comfort are to be left intact.It is expressly understood that any technical advice furnished by National Comfort before or after delivery in regard to theuse or application of the Goods is furnished without charge, and National Comfort assumes no obligation or liability for the advicegiven or results obtained, all advice being given and accepted at Customer’s sole risk.6. WARRANTY PROCEDUREFor All Warranty Claims. Customer must register the product with National Comfort within 60 days from purchase. Failureto timely register the product may void the warranty. Any claim for warranty shall be made within thirty days of discovery and in anyevent, within thirty days from removal of the compressor or part from the unit. Failure to make a timely claim shall void the warranty.Prior authorization from National Comfort is required for all warranty claims. Any claim for warranty must be first reported to NationalComfort in writing specifying the unit, serial number, date of purchase and date of original installation. Customer shall also request aReturn Material Authorization (“RMA”) from National Comfort to initiate the warranty claim process. Issuance of an RMA by NationalComfort is not an acknowledgment that the defect is covered by this Warranty. Any replacement compressor or part is warranted forthe original product warranty, or for one year from the date of shipment of the replacement compressor/part, whichever is later.A. Heat Exchangers. In addition to the above-reference requirements, customer is also required to purchase a replacementheat exchanger and return the original heat exchanger to National Comfort at National’s discretion, freight prepaid. If National Comfortdetermines that there is a defect in material or workmanship in the heat exchanger that is covered by this Warranty, then NationalComfort shall credit Customer for the cost of the new replacement heat exchanger. If National Comfort determines that the defectin material or workmanship is not covered by this Warranty, then no credit shall be issued. A copy of the invoice of the replacementheat exchanger and completed RMA must accompany the original heat exchanger for which warranty is claimed. National Comfortreserves the right to request additional documentation. The failure to follow this procedure shall render the warranty void. .B. Compressors. In addition to the above-referenced requirements, Customer is also required to purchase a replacementcompressor and return the original compressor to National Comfort at National’s discretion. If the defect is reported to NationalComfort within one year from the date of original installation or within 20 months from the date of manufacture of the compressor (asdetermined by the compressor serial number), whichever occurs first, then Customer may take the compressor to any AuthorizedCopeland Distributor for replacement of said compressor. If the defect is reported to National Comfort after one year from the dateof installation or after 20 months from the date of manufacture of the compressor (as determined by the compressor serial number),whichever occurs first, but before the expiration of five years from the date of installation, then the compressor should be returned toNational Comfort at National’s discretion and Customer shall purchase a new compressor. If National Comfort determines that thereis a defect in material or workmanship that is covered by this Warranty, then National shall credit Customer for the cost of the newreplacement compressor. If National Comfort determines that the defect in material or workmanship is not covered by this Warranty,then no credit shall be issued. A copy of the invoice of the replacement compressor and completed RMA must accompany thecompressor. National Comfort, at its sole discretion, may also require Customer to supply the compressor tag. The failure to followthis procedure shall render the warranty void.B. Other Parts. In addition to the above-referenced requirements, Customer is required to purchase a replacementpart for the original part for which Customer is making a warranty claim. The original part for which warranty is claimed is to bereturned to National Comfort at National’s discretion, freight prepaid. If National Comfort determines that there is a defect in materialor workmanship in the part that is covered by this Warranty, then National Comfort shall credit Customer for the cost of the newreplacement part. If National Comfort determines that the defect in material or workmanship is not covered by this Warranty, then nocredit shall be issued. A copy of the invoice of the replacement part and completed RMA must accompany the original part for whichwarranty is claimed. National Comfort reserves the right to request additional documentation. The failure to follow this procedure shallrender the warranty void.7. SHIPPING INSTRUCTIONSA. Compressors. Returned compressors must be totally secured by use of shipping lugs taken from the replacementscompressors and clearly marked with the RMA number. Do not use tape, rags or putty to seal the compressor. Line connectionsshould be sealed with rubber plugs. All scroll compressors must be securely bolted, banded, and stretch wrapped to a skid in theupright position.B. Parts. All other returned parts must be securely packaged and clearly marked with its corresponding RMA numberprovided from NCP. |
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