Lenovo thinksystem SR630 Maintenance Manual

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Contents

Resolving suspected Ethernet controller problemsThe method that you use to test the Ethernet controller depends on which operating system you are using.See the operating-system documentation for information about Ethernet controllers, and see the Ethernetcontroller device-driver readme file.Complete the following steps to attempt to resolve suspected problems with the Ethernet controller.Step 1. Make sure that the correct device drivers, which come with the server are installed and that theyare at the latest level.Step 2. Make sure that the Ethernet cable is installed correctly.• The cable must be securely attached at all connections. If the cable is attached but the problemremains, try a different cable.• If you set the Ethernet controller to operate at 100 Mbps or 1000 Mbps, you must use Category5 cabling.Step 3. Determine whether the hub supports auto-negotiation. If it does not, try configuring the integratedEthernet controller manually to match the speed and duplex mode of the hub.Step 4. Check the Ethernet controller LEDs on the rear panel of the server. These LEDs indicate whetherthere is a problem with the connector, cable, or hub.• The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub.If the LED is off, there might be a defective connector or cable or a problem with the hub.• The Ethernet transmit/receive activity LED is lit when the Ethernet controller sends or receivesdata over the Ethernet network. If the Ethernet transmit/receive activity is off, make sure that thehub and network are operating and that the correct device drivers are installed.Step 5. Check the LAN activity LED on the rear of the server. The LAN activity LED is lit when data is activeon the Ethernet network. If the LAN activity LED is off, make sure that the hub and network areoperating and that the correct device drivers are installed.Step 6. Check for operating-system-specific causes of the problem, and also make sure that the operatingsystem drivers are installed correctly.Step 7. Make sure that the device drivers on the client and server are using the same protocol.If the Ethernet controller still cannot connect to the network but the hardware appears to be working, thenetwork administrator must investigate other possible causes of the error.Troubleshooting by symptomUse this information to find solutions to problems that have identifiable symptoms.To use the symptom-based troubleshooting information in this section, complete the following steps:1. Check the event log of the application that is managing the server and follow the suggested actions toresolve any event codes.• If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarityAdministrator event log.• If you are using some other management application, begin with the Lenovo XClarity Controller eventlog.For more information about event logs, see “Event logs” on page 143.2. Review this section to find the symptoms that you are experiencing and follow the suggested actions toresolve the issue.3. If the problem persists, contact support (see “Contacting Support” on page 163).146 ThinkSystem SR630 Maintenance Manual