Lenovo ThinkSmart Core Hardware Maintenance Manual

Also see for ThinkSmart Hub: User guide Deployment guide Hardware Maintenance Manual User guide Getting started

Chapter 6. Troubleshooting, diagnostics, and recoveryBasic procedure for resolving problemsUse the basic procedure as a starting point for resolving problems.PrerequisiteBefore you start, read “Read this first” on page i and print the following instructions.1. Check that:a. The cables for all connected devices are connected correctly and securely.b. All components have been reassembled correctly.c. All connected devices that require ac power are connected to properly grounded and workingelectrical outlets.d. All connected devices are enabled in UEFI BIOS.2. See Chapter 6 “Troubleshooting, diagnostics, and recovery” on page 25 to resolve the problem you areexperiencing, run the diagnostic program, and recover your operating system.3. If the problem persists, contact Lenovo. See Chapter 7 “Help and support” on page 35.TroubleshootingUse the troubleshooting information to find solutions to problems that have definite symptoms.Startup and shutdown problemsProblem SolutionThe ThinkSmart Core does not start up afterthe power button is pressed.• Ensure that ThinkSmart Core is correctly connected to powerthrough the accompanying power adapter and power cord.• Ensure that the ThinkSmart Core voltage matches the voltageavailable at the electrical outlet for your country or region.The ThinkSmart Core cannot be shut downfrom the operating system.Press and hold the power button on the ThinkSmart Core for at leastfour seconds to turn it off.© Copyright Lenovo 2021 25