WESII User ManualManual-WESII-Rev1205ACopyright © KBC Networks 2012 Page 39 of 48 www.kbcnetworks.com4.4 Contact KBC Technical AssistanceBelow is the contact information for KBC:Technical Support AvailabilityThis manual is comprehensive to the extent that it will answer many of yourtechnical questions. Our toll free technical assistance is available should you requireadditional assistance. KBC offers technical support over the phone or by way of e-mail to all KBC integrators, dealers and end users of the WES products. Ourtechnical support hotline is available during regular US west coast business hours,Monday through Friday on all non-major holiday business days. KBC will follow up onall electronic inquiries before the end of the following business day.NORTH AMERICA (TOLL-FREE)888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)techsupport@kbcnetworks.com: 24hr availability, response time variesHAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES949-297-4930: Monday – Friday 7am-5pm Pacific Timetechsupport@kbcnetworks.com: 24hr availability, response time variesNote: the toll free 888# does not work from AlaskaCENTRAL / SOUTH AMERICAlatamtechsupport@kbcnetworks.com: 24hr availability, response time variesASIAapactechsupport@kbcnetworks.com: 24hr availability, response time variesSOUTH PACIFIC / PACIFIC ISLANDSapactechsupport@kbcnetworks.com: 24hr availability, response time variesEUROPE+44(0)1622 618787: Monday – Friday 9am-5pm UK timeemeatechsupport@kbcnetworks.com: 24hr availability, response time variesAFRICA & MIDDLE EASTemeatechsupport@kbcnetworks.com: 24hr availability, response time variesTechnical Support is offered in English; however, KBC Networks has worldwiderepresentatives who can provide technical support in many local languages.Note: technical assistance is available after having read through this manual.Comprehension of terms and topics will assist in trouble-shoot procedures.