Diagnostics and System Data11.3Diagnostics allow you to find the root cause of a an issue or a breakdown that may occurduring the life of your Mailing System.The system performs tests automatically to diagnose the problem and generatecorresponding reports.The System Data gives data about the status of the system and the events or errors thathave occurred.This type of call should only be performed upon request by Customer Service.DiagnosticsAs Supervisor, you can gain access to all the diagnostic data listed below:Sends a message to a server (if connected) to checkthe line.Ping Server1Reports the status ([0] or [1]) of the sensors below:• Top doc• Start print• Cover• CarriageSensors Status2The screen displays, successively, a black bar with-out text, then a text.Display3Displays “Key ok” if the test is correctKeypad4Checks the two USB ports (need USB keys).USB ports5Checks the serial port.Serial Connection6Checks the Modem.Modem Self Test7Checks Lan address.Ping Tool8Checks Lan connection.IP Configuration Checker919711Troubleshooting
