Gateway ALR 8300 Maintaining And Troubleshooting

Also see for ALR 8300: User guide

Contents

Gateway ALR 8300 Maintaining And Troubleshooting Manual pdf 97 page image

Troubleshooting 85System problemsThe system will not start up.The keyboard doesn’t work.The mouse doesn’t work.Probable Cause SolutionThe system is notconnected to an ACoutlet.Check the power cable(s) and make certain it isconnected to an AC power source.Voltage selection switchnot set correctly.Make certain the voltage selection switch reflectsthe correct power source.One power supply is notsupplying power to theload share module.Verify both power cords are plugged into workingAC outlets.Verify that both power cords are fully plugged intoAC-in connectors on the back of the computer.Verify that both power supplies are set to thecorrect voltage range (115-V AC or 230-V AC).Verify that both power supplies are turned on.Replace defective power supply.Probable Cause SolutionA key was depressedwhile the system wasstarting up.Clear the sticking key. Then turn off the system,wait for a few seconds, and then turn the systemback on.The keyboard is notplugged in or connectedproperly.Check the cable. Make certain it is plugged incorrectly.Something spilled into thekeyboard.Turn off the system. Turn the keyboard upsidedown to let it dry before turning the system backon.The keyboard is defective. Try a keyboard you know is working.Probable Cause SolutionThe mouse is not pluggedin or connected properly.Check the cable. Make certain it is plugged incorrectly.The mouse driver did notload when the systembooted.Load the appropriate mouse driver manually orcontact technical support.The mouse is defective. Try a mouse you know is working.