Before you call for service… GEAppliances.comTroubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Problem Possible Causes What To DoTop burners do not light Plug on range is not completely • Make sure electrical plug is plugged into a live,or do not burn evenly inserted in the electrical outlet. properly grounded outlet.Burner hole or slits on the side • Remove the burners (on models with standard twinof the burner may be clogged. burners) or burner heads and caps (on models withsealed burners) and clean them with a sewing needleor twist-tie. Make sure you do not enlarge the holes.On sealed burner models, check and clean the electrodearea for burned-on food or grease.Improper burner assembly. • Make sure the burner parts are installed correctly.See the Care and cleaning of the range section.Drip pans (if so equipped) • Make sure the drip pans are installed correctly.are not installed correctly.Pilot(s) is (are) not lit • See the Light the Surface Burner Pilots section in the(on standing pilot models). Installation Instructions.Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the personlarge or yellow who installed your range or made the conversion.Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve on sealed burnerbut oven does not may have accidentally been models, remove the broiler drawer or kick panelmoved during cleaning or (see the Care and cleaning of the range section) andmoving. look for the gas shut-off lever at the back of the range.• To check the oven gas shut-off valve on standard twinburner models, raise the cooktop and look for thegas shut-off lever at the extreme right rear corner.(Standing pilot models do not have a gas shut-off valveon the regulator.) Follow the directions in box A or B thatmatch your regulator type.Lever isshown closed.PULL TO OPEN.Sealed burner modelsLever is shown closed.PULL TO OPEN.Standard twin burner modelsLever is shown closed.PULL TO OPEN.Standard twin burner modelsA B43OperatingInstructions Care and Cleaning InstallationInstructionsTroubleshootingTipsSafety Instructions Consumer Support