Calls• Make Calls, on page 1• Answer Calls, on page 3• Mute Your Call, on page 5• Hold Calls, on page 6• Forward Calls, on page 6• Transfer Calls, on page 8• Conference Calls and Meetings, on page 9• Record a Call, on page 10• Instant Message and Presence Contacts, on page 10• Page a Group of Phones (Multicast Paging), on page 12• Call Center Features, on page 12Make CallsYour phone works just like a regular phone. But we make it easier for you to make calls.Make a CallUse your phone just like any other phone to make a call.ProcedureEnter a number and press Call.Make an Emergency CallUse your phone to make an emergency call, similar to any other call. When you dial the emergency number,your emergency services get your phone number and location so that they can assist you.Calls1