Cisco IP PhoneModels 7941 and 7945Quick Reference GuideDecember 23, 2011Emergency Calls Dial 911 or 3 911Place a Call Lift handset (or press the Speaker button, the line button, orNew Call soft key) and dial number. Dial "3" for an outside line. To place a call directly to voice mail, dial * + extension.Answer a Call Lift handset If you are using a headset, press Headset. If you are using the speakerphone, press Speaker orAnswer soft key.To End a Call Hang up handset (or press the Speaker button, the linebutton or End Call soft key). If you are using a headset, press Headset or End Call softkey.Change Between Speaker & Handset Speaker to handset: Lift handset. Handset to speaker: Press the Speaker button and hang up.Answer a 2nd CallNOTE: Answering a 2 nd call automatically puts the 1st caller onhold. If call is on another line press the ringing line key to connectto second call. If Call is on same line press the Answer soft key. To disconnect one of the calls press End Call soft key on thecall.Redial the Last Number Called Lift handset, press Redial soft key. If you are using speaker phone, press Redial soft key.Mute a Call Press the Mute button. Mute button lights. To turn off mute, press the Mute button again.Place a Call on Hold While on a call, press HOLD soft key. To return to a call, press RESUME soft key or pressline button of the active call.Immediate Divert to Voice Mail While the line is ringing press iDivert soft key.Transfer a Call OPTION 1: Soft key transfer: While on call, pressTrnsfer soft key. First call is placed on hold. Dialnumber to transfer call to. Press Trnsfer a second timebefore called party answers (blind transfer) or afterannouncing the transfer. OPTION 2: On-hook transfer: While on call, pressTrnsfer soft key. First call is placed on hold. Dialnumber to transfer call to. Hang up the phone beforecalled party answers (blind transfer) or afterannouncing the transfer. To cancel the transfer (before pressing the Trnsfer softkey a second time or before hanging up), press EndCall and then Resume soft keys to disconnect secondcall and return to original call.Forward All Calls Press CFwdAII soft key. After you hear 2 beeps enternumber to forward all calls to. (To forward all calls tovoice mail, press the Messages button.) Flashingarrow on LCD indicates calls are forwarded. Press CFwdAII soft key again to cancel the forwardingoption. You will hear 1 beep. The flashing arrow willdisappear.1 2