Other Problems13WK-0RECannot press a button, select an item, or an item is not displayed.(P. 920)Some settings imported from another device are not reflected.(P. 920)Log files are garbled.(P. 920)Log events are not recorded even though log collection was started.(P. 920)The setting for long-strip originals is not displayed.(P. 921)The setting for K-size paper is not displayed.(P. 921)Cannot press a button, select an item, or an item is not displayed.● Some settings can only be used by the Administrator. They cannot be used by general users.Settings/Registration(P. 731)● The system administrator limits the functions that general users can use to prevent unauthorized use, andrestricts the use of functions.● The functions that can be used with User Authentication are managed by the administrator. Thesefunctions can be used by logging in using an ID with access privileges.Logging into the Machine(P. 104)● Functions cannot be used because the optional equipment or system options that they require are notinstalled.● The buttons displayed on the screen have been changed. For the Main Menu, press andsearch for the desired button. For a Basic Features screen, press and search for the desiredbutton.Customizing the Main Menu(P. 154)Customizing the Basic Features Screen(P. 162)● The settings are managed with security policy settings. To change the settings, it is necessary to log in tothe Remote UI with Administrator privileges.Configuring the Security Policy Settings(P. 548)Some settings imported from another device are not reflected.● If a security policy is set, settings that violate the security policy cannot be imported.Log files are garbled.● CSV files opened with an old version of Microsoft Excel may be garbled. Open them with a newer versionof Microsoft Excel or other spreadsheet software.Log events are not recorded even though log collection was started.● Results may not be reflected in a log file if it is retrieved immediately after log collection is started. Since ittakes some time to collect logs, retrieve the log file again after waiting a while.Troubleshooting920
