2Paper ProblemsPhenomenonRoll paper cannot be inserted intothe paper feed slotThe roll paper is warped. Straighten out curls and reload the roll.Cannot load sheets Press the Feeder Selection button to activate the CutSheet lamp.The paper source selection isincorrect.Paper is not cut straight The paper is bent or curled at thecut position.Straighten out any curling by the edges of the paper.Reload the paper correctly.Paper rises by the ends of the cutposition before it is cut.Paper is not cut In the printer driver, No or PrintCut Guideline is specified in AutoCut.In MAIN MENU, Eject or Manualis specified in Cutting Mode.Specify Yes in Auto Cut in the printer driver.Specify Automatic in Cutting Mode in MAIN MENU.Cause Corrective ActionTroubleshootingThis section gives troubleshooting tips in case of problems.The Media Take-up Unit continuesrotatingThere is a foreign object in thepath of the Media Take-upSensor.The Media Take-up Sensor cordis not connected to the RightMedia Take-up Unit correctly.Remove the foreign object from the Media Take-upSensor path. Arrange the Basket Cloth and BasketRod so they do not interfere with the Media Take-upSensor.Reconnect the Media Take-up Sensor cord asfollows.(→"Using the Media Take-up Unit," User Manual)If the Media Take-up Unit continues rotating, contactyour Canon dealer for assistance.1. Turn the printer off.2. Disconnect the Media Take-up Sensor cord fromthe Right Media Take-up Unit and reconnect itfirmly, all the way in.3. Turn the printer on.Rolls are not cut when you areusing the Media Take-up Unit.Either execute Paper Cutting in the Control Panel orlift the Release Lever and cut the roll with scissors.(→"Removing Printed Documents from the MediaTake-up Unit (Optional)," User Manual)The size of clear film cannot bedetectedThe Platen is soiled with ink orother substances.Open the Top Cover and clean the entire Platen.(→ , If Paper is Soiled)If paper cannot be advanced fromRoll 2 (Lower), the Roll UnitCable is disconnected.Connect the Roll Unit Cable firmly to the Roll UnitPower Supply Inlet and the inlet on the roll unit.