Troubleshooting50Troubleshooting Printer HardwareProblem Possible Cause Try ThisPrinter Does NotStart or PrinterStops DuringPrint JobsPrint head hasoverheated due tolong periods ofcontinuous printingStop printing and turn the printer off for at least 15 minutes to allow the print headto cool down.The print head tends to overheat when printing continuously for long periods oftime. The print head is designed to automatically pause at line breaks beforeresuming printing in order to cool down.Printing high-resolutionphotographs andgraphicsWait until the print job finishes.The POWER lamp flashes green while the print data is being processed. Printingphotographs and high-density graphics can take time.Printer cable is toolongAvoid using printer (parallel) cables longer than 6.5 feet and USB cables longerthan 16.4 feet.There may beproblems in youroperating systemRestart your computer. It may solve the problem.Delete an undesired print job if there is any. Use BJ Status Monitor in Windows orBJ Print Monitor in Macintosh for the deletion.1. Open the Printer Properties dialog box.See "Opening the Printer Properties dialog box directly from the Start menuOpening the Printer Properties dialog box directly from the Start menuOpening the Printer Properties dialog box directly from the Start menuOpening the Printer Properties dialog box directly from the Start menu"on page 202. Click MaintenanceMaintenanceMaintenanceMaintenance tab and then Start Status MonitorStart Status MonitorStart Status MonitorStart Status Monitor.3. Click Display Print QueueDisplay Print QueueDisplay Print QueueDisplay Print Queue.4. Select Cancel All DocumentsCancel All DocumentsCancel All DocumentsCancel All Documents in the PrinterPrinterPrinterPrinter menu.Click YesYesYesYes when a confirmation message appears.The print job is deleted.1. Double-click BJ Print MonitorBJ Print MonitorBJ Print MonitorBJ Print Monitor in the Extensions in the System Folder.2. Click to select an undesired document and click .The print job is deleted.Cannot Print toEnd of JobIncorrect page sizeselectedVerify that the page size setting matches the size of the paper loaded in theprinter:- Check the Paper Size setting from within your application to ensure that itmatches the size of the paper load.- Check the Page SetupPage SetupPage SetupPage Setup tab in the Printer Properties dialog box (for Windows) orthe Page Setup dialog box (for Macintosh) to ensure that it matches the size ofthe paper loaded.Not enough freespace on hard diskYour operating system may be out of free disk space.Check the available space on your computer’s hard disk.Caution The area around the print head can become extremely hotduring extended print operation. Always avoid touching theprint head and its peripheral components.Note In Windows Me, Windows 98 or Windows 95Click to select an undesired document and select Purge PrintPurge PrintPurge PrintPurge PrintDocumentsDocumentsDocumentsDocuments in the PrinterPrinterPrinterPrinter menu.