Canon i850 Quick Start Manual

Also see for i850: User guide Quick start guide Service manual Parts catalog Setup instructions

Contents

Canon i850 Quick Start Manual Manual pdf 49 page image

Troubleshooting47Cannot Install the Printer DriverProblem Possible Cause Try ThisCannot Install thePrinter DriverInstallationprocedure notfollowed correctlyFollow the installation instructions from theEasy Setup Instructions packagedwith your printer.Other applicationsrunning in thebackgroundOther open applications on your computer can interfere with the installationroutine. Close all open software applications before reinstalling the printer driver.Refer to theEasy Setup Instructions for installing the printer driver.Installation doesnot startautomatically whenthe CD-ROM isinserted into thedriveIf printer driver installation did not start automatically when you inserted the CD-ROM into the CD-ROM drive:1. Click StartStartStartStart and select My ComputerMy ComputerMy ComputerMy Computer.2. Double-click the CD-ROMCD-ROMCD-ROMCD-ROM icon.For non-XP Windows, open the My ComputerMy ComputerMy ComputerMy Computer window, and then double-click theCD-ROMCD-ROMCD-ROMCD-ROM icon.Double-click the CD-ROMCD-ROMCD-ROMCD-ROM icon on your desktop to start installation.Installation CD-ROM not workingproperlyConfirm that there are no problems with the Setup Software & User’s Guide CD-ROM.Use Windows Explorer to confirm that the CD-ROM can be read.Confirm that the CD-ROMCD-ROMCD-ROMCD-ROM icon is displayed on the desktop.If there is any problem with the CD-ROMCD-ROMCD-ROMCD-ROM, contact the Customer Care Center.Unable to proceedbeyond the PrinterPort screenReinstall the printer driverReinstall the printer driverReinstall the printer driverReinstall the printer driver1. Click CancelCancelCancelCancel.2. When the Terminate Installation screenis displayed, click OKOKOKOK.3. Click ExitExitExitExit, then remove the CD-ROM.4. Turn the printer off.5. Restart the computer.6. Carefully follow the proceduresdescribed in theEasy SetupInstructions and reinstall the driver.Note If the installer was forced to terminated due to an error,Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart the computer. Try reinstalling the printerdriver.If the problem persists, refer to your Windows documentationfor more information.