225TroubleshootingOther Problems BJ Status Monitor Does Not OpenCHECK 1 DO YOUR COMPUTER AND PRINTER CABLE SUPPORT BI -DIRECTIONALCOMMUNICATION ?Check the hardware specifications for your computer and printer cable.Operation of the BJ Status Monitor depends on bi-directional data transferbetween the computer and printer. The computer and printer cable mustboth be capable of sustaining bi-directional data transfer.If you are unsure as to whether your computer or printer cable supportsbi-directional communication, contact your hardware manufacturer.CHECK 2 IS THE BI -DIRECTIONAL OPTION SELECTED IN THE PRINTER DRIVER ?Check the bi-directional option.1 Open the Printer Properties dialog box from the Start menu.2 Click the Details tab and click the Spool Settings button.3 In the Spool Settings dialog box, click the button for “Enablebi-directional support for this printer.”Opening the Printer Properties Dialog BoxWindowsNote
