2Paper ProblemsPhenomenonRoll Paper Cannot be Inserted intothe Paper Feed SlotThe roll paper is warped. Straighten out curls and reload the roll.Cannot load sheets Press the Load button and select the paper source.The paper source selection isincorrect.Paper is not cut straight The paper is bent or curled at thecut position.Straighten out any curling by the edges of the paper.Reload the paper correctly.Paper rises by the ends of the cutposition before it is cut.Paper is not cut In the printer driver, No or PrintCut Guideline is specified in AutoCut.In the Control Panel menu,Cutting Mode is set to Eject orManual.Specify Yes in Auto Cut in the printer driver.If the Cutting Mode is Eject, press the Cut button tocut the paper.Cause Corrective ActionTroubleshootingThis section gives troubleshooting tips in case of problems.A depression is left on the leadingedgeKeeping a roll in the printer for along time without printing on it mayleave a depression on the leadingedge.When printing quality is most important, werecommend setting TrimEdge Reload to On orAutomatic so that the paper edge is automatically cutbefore printing.The size of clear film cannot bedetectedThe Platen is soiled with ink orother substances.Open the Top Cover and clean the entire Platen.(→ , If Paper is Soiled)Paper is jammed by the paper feedslot.Remove the jammed paper.(→ , If a Sheet Jams)(→ , If Roll Paper Jams)You are using paper that cannot becut with the Cutter Unit.Specify Manual in Cutting Mode in the ControlPanel menu and use scissors or a cutting tool to cutthe roll after printing.(→"Specifying the Cutting Method for Rolls," UserManual)If the Cutting Mode is Manual, cut rolls with scissorsor the like.(→ , Menu Map)Push the Release Lever back.1.Open the Roll Cover.2.Roll Paper is Continuously Ejected Although sheets are selectedas the paper source, a roll wasadvanced.After roll ejection stops, follow these steps to reloadthe roll.Using both hands, rotate the Roll Holder towardthe back to rewind the roll. At this time, ensure thatboth ends of the roll are rewound evenly.3.Pull the Release Lever forward.4.Load the roll. At this time, be sure to press the Loadbutton and select Load Roll Paper.5.(→ , Loading Rolls in the Printer)