Canon 3303B002 User Manual

Canon 3303B002 User Manual Manual pdf 73 page image

72 TroubleshootingRead the instructions on the screen and follow the procedure below.z If you agree to participate in the survey program:Click Agree, then follow the on-screen instructions. The machine usage information will besent to Canon via the Internet.z If you do not agree to participate in the survey program:Click Do not agree. The confirmation screen will be closed, and the survey at that time isskipped. The confirmation screen will be displayed again three months later.z To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall. Oncethe program has been uninstalled, neither the survey nor the transmission of the machineusage information will be performed.General Problems The Fax has no Power The Fax will not Print Reports Nothing Appears on the LCD Caller IDNoteWhen sending the information, the caution screen such as an Internet security screen may bedisplayed. In this case, confirm the program name is “IJPLMUI.exe”, then allow it.Cause ActionThe power cord may not be plugged insecurely.Check that the power cord is plugged securely into the fax and into the walloutlet (see your setup sheet). If the fax is plugged into a power strip, make surethe power strip is plugged in and turned on.The power cord may not be supplyingpower.Check the power cord by substituting with another.Cause ActionThe FINE Cartridge may need to bereplaced.Determine if the problem is with the FINE Cartridge and replace if necessary(see page 50).Cause ActionThe power cord may not be plugged insecurely.Check that the power cord is plugged securely into the fax and into the walloutlet (see your setup sheet). If the fax is plugged into a power strip, make surethe power strip is plugged in and turned on. If the LCD remains blank, unplugthe fax, wait five seconds, then plug it in again.The LCD/LED may be in the powersaver mode.Press any button on the Operation Panel except for [ON] to restore the display.Cause ActionThe caller’s phone/fax number doesnot appear on the LCD. z See the contract details of your caller ID service.z Check the settings of your machine. See “Setting Caller ID” on page 39.z Depending on the line conditions, callers’ phone/fax numbers may not beshown.z The caller ID service may vary among countries/regions. For moreinformation, contact your local telephone company.