Canon 3303B002 User Manual

Canon 3303B002 User Manual Manual pdf 63 page image

62 Troubleshooting Repeated Paper Jams OccurFaxing Problemsz Sending Problems You Cannot Send a Document Documents Sent From the Fax are Spotted or DirtyDifferent types of paper may be loadedin the Rear Tray. z Load only one type of paper.z Make sure you load paper that meets the paper requirements for the fax (seepage 21).Cause ActionThe paper you are using may becausing the jams. z Be sure to tap the stack on a flat surface before loading it in the Rear Tray.This keeps the sheets of paper from sticking together.z Check that the paper you are using and your printing environment are withinthe specifications of the fax (see page 21, page 79).z Try loading a fresh stack of paper in the Rear Tray.Cause ActionThe FINE Cartridge may not beinstalled properly.Make sure the FINE Cartridge is installed properly. Do not remove a used FINECartridge except to replace it with a new one.The fax may have overheated. Unplug the fax and let it cool for several minutes. Then plug it back in and trysending again.The fax may not be set for the type oftelephone line in use (pulse/tone).Make sure the fax is set for the correct telephone line type (see page 14).The document may not have beenloaded correctly into the ADF. z Remove the document, stack it if necessary, and load it into the ADFcorrectly (see page 22).z Make sure the Cover is closed.The one-touch speed dialing button orcoded speed dialing code you enteredmay not be registered for the featureyou want to use.Check the one-touch speed dialing button or coded speed dialing code andmake sure it is registered correctly (see page 18).You may have dialed or have beenprovided with an incorrect number.Dial the number again, or check that you have the correct number.The receiving party’s fax machine maybe out of paper.Call the receiving party and ask them to make sure paper is loaded in their faxmachine.There may be other documents beingsent from memory.Allow time for those documents to finish sending.An error may have occurred duringsending.Print the ACTIVITY REPORT and check for an error (see page 48).The telephone line may not be workingproperly.Make sure there is a dial tone when you press [Hook] or when you lift theHandset. If there is no dial tone, contact your local telephone company.The receiving fax machine may not bea G3 fax machine.Make sure the receiving fax machine is compatible with this fax machine (whichis a G3 fax machine).Cause ActionThe receiving fax machine may not beworking properly.Check the fax by making a copy (see page 23). If the copy is clear, the problemmay be in the receiving fax machine. If the copy is spotted or dirty, clean thescanner components (see page 57).Cause Action