Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9159314) - 2016 - crc - 6/25/15Customer Information 369Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid-specific warranties in boththe U.S. and Canada.Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Limited Warranty andOwner Assistance Information”furnished with each new vehicleprovides detailed warranty coverageinformation.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to do so, yourdealer may offer the followingtransportation options:Shuttle ServiceThis includes one-way or round-tripshuttle service within reasonabletime and distance parameters ofyour dealer's area.Public Transportation or FuelReimbursementIf overnight warranty repairs areneeded, and public transportation isused, the expense must besupported by original receipts andwithin the maximum amount allowedby GM for shuttle service. If U.S.customers arrange their owntransportation, limitedreimbursement for reasonable fuelexpenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation.Courtesy Rental VehicleFor an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completedrental agreement and meet state/provincial, local, and rental vehicleprovider requirements.Requirements vary and may includeminimum age requirements,insurance coverage, credit card, etc.Additional fees such as fuel usagecharges, taxes, levies, usage fees,excessive mileage, or rental usagebeyond the completion of the repairare also your responsibility.It may not be possible to provide alike vehicle as a courtesy rental.Additional ProgramInformationAll program options, such as shuttleservice, may not be available atevery dealer. Contact your dealerfor specific availability.
