10 Maintenance, inspection,repairHandscannersBCS 3600ex series62 / 72 Subject to technical modifications17/05/1810 Maintenance, inspection, repairThe hand-held scanners may only be maintained, inspected and repaired by trained and qualifiedpersonnel:‒ The personnel are familiar with the maintenance and inspection of the device.‒ The personnel are familiar with the maintenance, inspection and repair of the accessories.‒ The personnel have been informed about the risks when carrying out these activities and havethe necessary qualifications for this work.10.1 Maintenance intervalsThe maintenance intervals depend on the ambient conditions. Regular maintenance is not necessaryif the device is operated according to the installation instructions and the ambient conditions aretaken into consideration. Check the hand-held scanner regularly for external damage.10.2 Returning faulty devicesThe following information is required for a repair:‒ Serial number of the device (see Chapter 4.7, P. 35)‒ Model number or product name (see type label)‒ Software type and version number (see system information for the control panel)We are unable to guarantee processing within the contractually agreed period for any returnsreceived without RMA number (Return Merchandise Authorization). The processing guidelines andthe RMA form can be downloaded from our website:Europe: http://www.bartec.deUSA: http://bartecus.repairshopr.com/wf/rma-2/start.com1. Read the processing guidelines for the RMA (Return Merchandise Authorization) process beforesending a faulty device in for repair.2. Complete the RMA form, sign it and send it to our “Returns Centre”.Europe: Email: services@bartec.deFax: +49 7931 597-119USA: Email: service@bartec.usIn the event of questions Please send us an email or call us:Europe: Email: services@bartec.dePhone: +49 7931 597-444USA: Email: service@bartec.us