Aastra 9516CW Installation And User Manual

Contents

Aastra 9516CW Installation And User Manual Manual pdf 56 page image

52Automated AttendantThe Automated Attendant feature of the 9516CW works as the receptionist for a smallbusiness. When activated, the Automated Attendant prompts provide a list of options soyour callers can:• receive information• leave messages• be connected to an operatorThe Automated Attendant feature provides your callers with commands to use each ofthese options. The callers press the key on the dial pad associated with the option theywant to activate.When the Automated Attendant feature is turned on, callers always hear the AutomatedAttendant greeting, even if you have recorded a personal greeting. Callers cannot skip theAutomated Attendant greeting by pressing £.Example of Automated AttendantThe following example explains how to set up the mailboxes and greetings to use the auto-mated attendant.Joe’s Bistro has some customers who prefer to use English and some who prefer to useItalian. For this reason, Joe has decided to change his automated attendant to include bothlanguages.The first thing Joe did was subscribe to his telephone company to get Distinctive Ringingservice. This gives him one telephone number for his English customers and one for hisItalian customers.Next, Joe recorded his General Mailbox Greeting:“Thank you for calling Joe’s Bistro. For today’s lunch specials, press ⁄; for our busi-ness hours, press ¤; to leave a message, press ‹; to speak to Joe, press ›.”Then Joe recorded his Special Mailbox Greeting to take advantage of his Distinctive Ringfeature. This greeting is in Italian and tells the customers to press fi for lunch specials, flfor business hours, ‡ to leave a message and ° to speak to Joe.