Chapter 6, ACD Features84 Aastra – 2830-002Use the Agent Statistics KeyStep Action Result1.Press Agent Stat.The Agent Statistics display.XML 04/06/1010:17amACD Agent StatisticsAgent Sarah 3331Online Dur 07:47:16AVL 30% ACD 2%WRP 0% HLD 0%WRK 1% INC 0%OUT 0% INT 0%OUT 0% INT 0%Total ACD Calls 8Avg ACD Dur 3:22Total INT Calls 2#OUTG 0 #INCM 0Queue DepthThe Queue Depth feature enables agents and supervisors to display current queueinformation on the LCD display. The Queue Depth key flashes fast and turns red whenthere are calls in queue.• When a SIP station is an ACD agent, the ACD Queue button displays the queuestatus of the ACD pilot to which the station is an agent.• However, if the SIP station is an ACD supervisor for a DIFFERENT ACD pilot, theACD Queue button shows the queue status of the ACD pilot for which the SIP stationis an ACD supervisor.The following information displays with the Queue Depth softkey is pressed:Acronym Displayed DescriptionCIQ Number of Calls In QueueAOL Number of Agents Online.
