Aastra - 2830-002 83Agent StatisticsThe Agent Statistics feature enables you to display current individual agent statistics onthe LCD display.The following statistics display when the Agent Statistics softkey is pressed:Screen Display DescriptionAgent Name and Extension Agent name and extensionOnline Dur. Online DurationAVL Available The percentage of time available toreceive callsACD Automatic CallDistributionPercentage of time answering ACDcallsWRP Wrap-up Percentage of time in Wrap-up stateHLD Hold Percentage of time in Hold stateWRK Work Percentage of time in Work stateINC Incoming Percentage of time on incomingcallsOUT Outgoing Percentage of time on outgoing callsINT Internal Percentage of time on internal callsTotal ACD calls Total number of ACD callsAvg ACD Dur Average duration of ACD calls#OUTG Outgoing Total number of outgoing calls#INCM Incoming Total number of incoming calls
