11. WHAT TO DO IF…WARNING!Refer to the Safety chapters.Problem Possible cause RemedyThe appliance does notheat up.The appliance is deacti-vated.Activate the appliance.The appliance does notheat up.The clock is not set. Set the clock. Refer to"Setting the time".The appliance does notheat up.The necessary settingsare not set.Make sure that the set-tings are correct.The appliance does notheat up.The automatic cut-out isactivated.Refer to “Automaticswitch-off”.The appliance does notheat up.The fuse is released. Make sure that the fuseis the cause of the mal-function. If the fuse re-leases again and again,contact a qualified elec-trician.The lamp does not oper-ate.The lamp is defective. Replace the lamp.The pyrolytic cleaningdoes not operate (theclock display shows“C1”).You did not remove theshelf support/telescopicrunners.Remove the shelf sup-port/telescopic runners.The pyrolytic cleaningdoes not operate (thetime display shows“C3”).You did not fully closethe door, or the doorlock is defective.Fully close the door.The display shows C2. You did not remove thecore temperature sensorplug from the socket be-fore you tried to start thepyrolytic cleaning or de-frost function.Remove the core tem-perature sensor plugfrom the socket.The display shows F102. • You did not fully closethe door• The door lock is defec-tive.• Fully close the door.• Deactivate the appli-ance with the housefuse or the safetyswitch in the fuse boxand activate it again.• If the display showsF102 again, contactthe Customer CareDepartment.32 www.aeg.com