3Com 3C13755-US - Router 5642 Installation Manual

Also see for 3C13701: Installation guide Quick reference guide Installation guide Getting started guide Module guide

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3Com 3C13755-US - Router 5642 Installation Manual Manual pdf 102 page image

100 APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCTSoftware Upgrades are the software releases that follow the software versionincluded with your original product. In order to access upgrades and relateddocumentation you must first purchase a service contract from 3Com or yourreseller.Telephone TechnicalSupport and RepairTo obtain telephone support as part of your warranty and other service benefits,you must first register your product at http://eSupport.3com.com/Warranty and other service benefits start from the date of purchase, so it isimportant to register your product quickly to ensure you get full use of thewarranty and other service benefits available to you.When you contact 3Com for assistance, please have the following informationready:■ Product model name, part number, and serial number■ Proof of purchase, if you have not pre-registered your product■ A list of system hardware and software, including revision level■ Diagnostic error messages■ Details about recent configuration changes, if applicableTo send a product directly to 3Com for repair, you must first obtain a returnauthorization number (RMA). Products sent to 3Com, without authorizationnumbers clearly marked on the outside of the package, will be returned to thesender unopened, at the sender’s expense. If your product is registered and underwarranty, you can obtain an RMA number online athttp://eSupport.3com.com/. First time users will need to apply for a user nameand password.Contact Us 3Com offers telephone, e-mail and internet access to technical support and repairservices. To access these services for your region, use the appropriate telephonenumber, URL or e-mail address from the list below.Telephone numbers are correct at the time of publication. Find a current directoryof support telephone numbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/Country Telephone Number Country Telephone NumberAsia, Pacific Rim Telephone Technical Support and RepairAustraliaHong KongIndiaIndonesiaJapanMalaysiaNew ZealandPakistan1 800 678 515800 933 486+61 2 9424 5179 or000800 650 1111001 803 6100900531 616 439 or03 3507 59841800 801 7770800 446 398+61 2 9937 5083PhilippinesP.R. of ChinaSingaporeS. KoreaTaiwanThailand1235 61 266 2602 or1800 1 888 9469800 810 3033800 6161 463080 333 330800801 611 261001 800 611 2000You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com

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