9465/9465KPM System Manual5-6Product Repair Program/Returning a Unit to XycomXycom’s Product Repair & Customization Department (PR&C) restores equipment to normaloperating condition and implements engineering changes that enhance operating specifica-tions. Xycom tests products returned to Xycom with the standard Xycom test diagnostics.Follow the steps below to prepare the unit for shipment:1. Obtain an RMA number for your unit by calling Xycom headquarters, Product RepairDepartment at 1-800-289-9266 or 734-429-4971. Have the following information ready:• Company name, shipping and billing address.• Type of service desired product repair or product exchange.• Product model number, part number, quantity, serial number(s) (used to deter-mine warranty).• Failure mode and failure systems.• Purchase order number or repair order number. No product out of warrantywill be returned without a purchase order number.2. Make sure the front panel assembly is properly attached to the unit.3. Attach failure information to the unit to speed processing.4. Place the unit securely in its original packaging or an equivalent heavy-duty box.5. Mark the RMA number on your purchase order and on the outside of the box.6. Send the unit to your local Xycom repair center.Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
