Xerox WorkCentre 5020 System Administrator Manual

Also see for WorkCentre 5020: User guide Specification Specifications User guide Detailed specifications

Contents

Xerox WorkCentre 5020 System Administrator Manual Manual pdf 94 page image

9 Problem Solving94Paper JamsThis section describes procedures to clear paper jams.When paper jams in the machine, the machine stops, and the indicator on the MachineDiagram (mimic) flashes. An error code also appears in the Display, which indicateswhich procedures to take to remove the jammed paper.Carefully remove the jammed paper without tearing it. Do not leave any pieces of paperin the machine.If a paper jam error code remains in the Display after you have removed the jammedpaper, it is possible that paper is jammed in another location in the machine or thatpieces of paper are still left in the machine. Check the Machine Diagram (mimic) andthe error code, and remove the jammed paper completely.After removing the jammed paper, a copy job or print job resumes from the page wherethe paper jam occurred.NOTE: Identify the location of the paper jam first. Randomly pulling out the trays maytear the jammed paper, and any torn pieces of paper remaining in the machine mayeventually cause the machine to malfunction.NOTE: If there are any torn pieces of paper left in the machine, the error code remainsin the Display.NOTE: Clear paper jams while the machine is switched on.NOTE: Do not touch any parts inside the machine while clearing a paper jam unlessspecifically instructed to do so.NOTE: Six-digit error codes are also displayed on CentreWare Internet Services. Forinformation on how to view the error history, refer toChecking Error Information onpage 35. For more information about error codes, refer toError Codes on page 78.E1: Paper Jam around the Fuser Unit and inside the Left Side CoverThe following procedure describes how to clear paper jams around the Fuser Unit orinside the Left Side Cover when an error code [E1] appears in the Display.NOTE: Do not touch the transfer corotron wire when removing the jammed paper.Touching the transfer corotron wire can possibly damage the wire itself, which mayrequire replacement or impair image quality.1. Lift up the Left Side Cover Latch gentlyto open the Left Side Cover.