Xerox WorkCentre 5020 System Administrator Manual

Also see for WorkCentre 5020: User guide Specification Specifications User guide Detailed specifications

Contents

Xerox WorkCentre 5020 System Administrator Manual Manual pdf 76 page image

9 Problem Solving76NOTE: If the machine is switched off, all scanned data stored in the mailboxes will bedeleted.• Network-related ProblemIf the problem still persists, refer toNetwork-related Problems on page 102.• Xerox Welcome CenterIf a problem persists after applying all the suggested solutions, contact the XeroxWelcome Center. For more information, refer toXerox Welcome Center onpage 107.Machine Diagram (mimic)The Machine Diagram (mimic) consists ofthe following indicators to display themachine status.Document Feeder JamThe red indicator flashes when a document jams in the Document Feederor when the Document Feeder Cover is open.For information on how to clear document jams in the Document Feeder,refer toA1/A2: Document Jams on page 101.Processor JamThe red indicator flashes when a paper jam occurs in the machine. Checkthe error code that appears in the Display. Refer toError Codes onpage 78 for the solution.TonerThe red indicator lights up when the amount of toner left in the DrumCartridge is low. Prepare a new toner bottle. No error code is displayedat this point.The red indicator flashes when toner runs out. Add toner into the DrumCartridge. The error code [J1] appears in the Display.NOTE: If the error code [J1] appears in the Display, the six-digit errorcode [093-912] is also displayed on CentreWare Internet Services. Forinformation on how to view the error history, refer toChecking ErrorInformation on page 35.For information on how to add toner into the Drum Cartridge, refer toAdding Toner to the Drum Cartridge on page 12.