Xerox Phaser 8200 Warranty

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Xerox Phaser 8200 Warranty Manual pdf 4 page image

Phaser® 8200 Color Printer 3English SuppliesPrinter WarrantyXerox warrants that the Phaser 8200 Printer will be free from defects in materials andworkmanship for a period of one (1) year from the date of shipment or 300,000 prints,whichever comes first. If the product proves defective during the warranty period,Xerox, at its option, will: repair the product by means of telephone support or on-site service at no chargefor parts or labor, replace the product with a comparable product, replace the product with a remanufactured unit, or refund the amount paid for the product, less a reasonable allowance for usage,upon its return.Under this product warranty, the Customer must notify Xerox or its authorized servicerepresentative of the defect before the expiration of the warranty period. To obtainservice under this warranty, the Customer must first contact Xerox Telephone Supportpersonnel or that of its authorized service representative. Telephone Support personnelwill work to resolve issues professionally and quickly, however the Customer mustreasonably assist Xerox or its authorized representative.If telephone support is unsuccessful, Xerox or its authorized service representative willprovide warranty repair at Customer's site without charge as provided below. Service is available within the customary on-site service area in the United States,Canada, and the European Economic Area for products purchased in the UnitedStates, Canada, and the EEA. Outside the US, Canada, & EEA, service is available within the customary on-siteservice area in the country of purchaseXerox reserves the right to charge for on-site service in exceptional cases.A description of the customary on-site service area may be obtained from the local XeroxCustomer Support Center or authorized Xerox distributor. On-site service is at Xerox orits authorized service representative’s sole discretion and is considered an option of lastresort.If the Customer’s product contains features that enable Xerox or its authorized servicerepresentative to diagnose and repair problems with the product remotely, Xerox mayrequest that the Customer allow such remote access to the product.In the maintenance of the product, Xerox may use new or equivalent to new parts orassemblies for equal or improved quality. All defective parts and assemblies become theproperty of Xerox. Xerox, at its option, may request the return of these parts.