Xerox 90-8010-200 - DocuMate 250 User Manual

Contents

Xerox 90-8010-200 - DocuMate 250 User Manual Manual pdf 75 page image

Maintenance70 DocuMate 250 Scanner User’s GuideTroubleshootingIn addition to the troubleshooting information contained in this section,please see the Readme file on your installation CD. The Readme filecontains additional information that may help you diagnose problems withthe scanner.If you try the troubleshooting procedures described in this section and inthe Readme file, and the scanner still has problems, you may have amalfunctioning scanner. Refer to the technical support card that youreceived with your scanner. Also visit our web site atwww.xeroxscanners.com for additional technical information.Problem: The scanner won’t scan. What’s wrong?Check for one of these possible problems:• Are the cables loose or not plugged in securely? Inspect thecable connections. Make sure the cables are plugged in securely.• Is the scanner’s status light on? Turn on the scanner’s power. Ifthe status light doesn’t come on, plug the power supply into anotherelectrical outlet.• Did you restart the computer after installing the software?If you didn’t restart the computer, it may not have loaded all of thesoftware files. Try restarting your computer.• Did you plug the scanner into a USB hub? If you’re using aUSB hub to connect the scanner, the hub must have its own powersupply. If the hub does not have its own power supply, plug thescanner into a USB port on the computer.• Did you select another scanning source in the PaperPortScan Pane? If you use multiple devices with your computer, youmay have selected another source for images. Start the PaperPortsoftware and click the Scan icon, and then make sure DocuMate250 is selected as the scanner.Problem: During installation I got the error message:PaperPort Installation is not complete. What do I do?The installation procedure was not successful. You need to reinstall thePaperPort software.Problem: I got the error message: PaperPort cannotallocate enough memory to perform internal criticaloperations. What do I do?Close any other active applications so that additional memory is available.If you click Continue, PaperPort moves the file to the PaperPort datadirectory and renames the file with the prefix “bad”. This allows you torecover the file later.To recover the file, you can import it into PaperPort by using the Importcommand in the File menu.