Xantrex TC1012 Owner's Manual

Also see for Truecharge TC1012: Installation guide Owner's guide Installation guide

Xantrex TC1012 Owner's Manual Manual pdf 74 page image

Warranty and ReturnWA–2 975-0401-01-01Xantrex covers both parts and labor necessary to repair the product, and returnshipment to the customer via a Xantrex-selected non-expedited surface freightwithin the contiguous United States and Canada. Alaska, Hawaii and outside ofthe United States and Canada are excluded. Contact Xantrex Customer Servicefor details on freight policy for return shipments from excluded areas.How do you get service? If your product requires troubleshooting orwarranty service, contact your merchant. If you are unable to contact yourmerchant, or the merchant is unable to provide service, contact Xantrex directlyat:Direct returns may be performed according to the Xantrex Return MaterialAuthorization Policy described in your product manual. For some products,Xantrex maintains a network of regional Authorized Service Centers. CallXantrex or check our website to see if your product can be repaired at one ofthese facilities.What proof of purchase is required? In any warranty claim, dated proofof purchase must accompany the product and the product must not have beendisassembled or modified without prior written authorization by Xantrex.Proof of purchase may be in any one of the following forms:• The dated purchase receipt from the original purchase of the product atpoint of sale to the end user; or• The dated dealer invoice or purchase receipt showing original equipmentmanufacturer (OEM) status; or• The dated invoice or purchase receipt showing the product exchangedunder warranty.What does this warranty not cover? Claims are limited to repair andreplacement, or if in Xantrex's discretion that is not possible, reimbursement upto the purchase price paid for the product. Xantrex will be liable to you only fordirect damages suffered by you and only up to a maximum amount equal to thepurchase price of the product.This Limited Warranty does not warrant uninterrupted or error-free operation ofthe product or cover normal wear and tear of the product or costs related to theremoval, installation, or troubleshooting of the customer's electrical systems.This warranty does not apply to and Xantrex will not be responsible for anydefect in or damage to:a) the product if it has been misused, neglected, improperly installed,physically damaged or altered, either internally or externally, or damagedfrom improper use or use in an unsuitable environment;Telephone: 1 800 670 0707 (toll free North America)1 408 987 6030 (direct)+34 93 470 5330 (Europe)Fax: 1 800 994 7828 (toll free North America)+34 93 473 6093 (Europe)Email: customerservice@xantrex.comWeb: www.xantrex.com