X-Rite capsure User Manual

X-Rite capsure User Manual Manual pdf 34 page image

CAPSURE User Manual34AppendicesTroubleshootingSymptom ActionWill not turn on Press and hold the Power button.Charge battery / plug in to USB port.Instrument notrespondingHold down on/off button 10 seconds to turn off then restart.Instrument will not switchoffRemove the USB connection.Hold down on/off button 10 seconds to turn off then restartToo much ambient lightdetectedMake sure you keep the instrument on the sample until theend of the measurement.Shield the sample to keep light from entering the opticsduring a measurement on very rough or curved samples.On transparent samples try to prevent light from enteringthe samples from sides or back. Place sample on a whitebackground.Instrument requests a“Recalibrate”Recalibrate the instrument using the Calibrate function inthe Settings menu.“Reference slider notclosed!” continuallydisplays after calibratingmore than once.You will need to perform seven calibration procedures in arow. This will set a new reference point and correct theproblem.I can’t hear the voicerecordingIncrease the volume in the Settings menu.Make sure you hold down the Enter button during recording.Screen MessagesScreen messages can appear in the display during error conditions or for informationalpurposes. Some messages are cleared from the instrument screen by pressing the Enter button.Messages may also be accompanied by a number to indicate a specific condition. If an errorcondition persists, contact technical support at 800.248.9748 or visit www.xrite.com.Sample ErrorMessage