109If Something Goes WrongWireless networking problemsWireless networking problemsThis section provides general troubleshooting tips for networkingproblems, specifically wireless (Wi-Fi ®) networking.The terms and concepts used assume a basic understanding ofnetworks, and may be for more advanced users. If you needassistance or if you are not familiar with the terminology, pleasecontact Toshiba.❖ Your device is equipped with an internal Wi-Fi® adapter. Verifythat your Wireless connection is enabled. For moreinformation, see “Setting up Wi-Fi® and Bluetooth®connections” on page 44.❖ Verify that your device can detect access points or routers. If itcan detect a Wi-Fi® access point or router then it may be aconfiguration issue.❖ Verify that the signal strength is good.❖ If another device is on the same network, verify that it hasnetwork access, and can connect to the Internet. If, forexample, the other device cannot browse to a public Web site,the ISP’s (Internet Service Provider) service may be disrupted.❖ Verify that the Service Set Identifier (SSID), or networkname, is correct - i.e., that it matches the SSID assigned to theaccess point you are attempting to connect through. SSIDs arecase-sensitive.❖ If you have enabled any security provisions (closed system,MAC address filtering, Wired Equivalent Privacy [WEP], etc.),check the access point vendor's Web site for recent firmwareupgrades. Problems with WEP keys, in particular, arefrequently addressed in new firmware releases.If you need further assistanceIf you have followed the recommendations in this chapter and arestill having problems, you may need additional technical assistance.This section contains the steps to take to ask for help.NOTE
