Chapter 3 Additional Information 34Chapter 3AdditionalInformationThis chapter provides you withadditional information that will help youunderstand and maintain your system.TroubleshootingIf you have problems while using the Utility for In-WallUnit software, check the items below.If the problem persists, contact your nearest Sony dealer ora customer support center.DisplayThe window does not respond or theresponses are wrong., Turn off the Unit by pressing X/1 (POWER) on theUnit and the AC power unit, turn the Unit and ACpower unit back on, and then quit and restart theUtility for In-Wall Unit software., Start another software program that you usefrequently, and confirm that the computer isfunctioning normally., Uninstall Utility for In-Wall Unit software and thenre-install it again.A Unit is not displayed on the “Music Source”list in the “Utility for In-Wall Unit MusicMenu” window., Make sure that the Unit is properly connected. Referto the Installer’s manual.Check network settings on your computer., Turn off the Unit by pressing X/1 (POWER) on theUnit and the AC power unit, turn the Unit and ACpower unit back on, and then quit and restart theUtility for In-Wall Unit software.An MP3 file is not displayed in a track list., The MP3 track does not have the extension “.MP3”(or “.mp3”)., The MP3 track does not reside in a watched folderspecified in the “Import” tab window., Click “Rebuild Database” for the shared folder thatincludes the MP3-format file in the “Server Setup,powered by DiXiM” window., Media server is not running. Start Media Server(page 22).Continue to the next page l