Troubleshooting en1512.5 Cleaning the control panelATTENTION!Incorrect cleaning may damage the control panel.▶ Never wipe the control panel with a wet cloth.1. Read the information on cleaning products.→ Page 142. Clean the control panel using a microfibre cloth or asoft, damp cloth.3. Dry with a soft cloth.12.6 Cleaning the accessories1. Read the information on cleaning products.→ Page 142. Soften baked-on food remnants with a damp dishcloth and hot soapy water.3. Clean the accessory with hot soapy water and a softdish cloth or a scrubbing brush.4. Clean the wire rack with stainless steel cleaner or inthe dishwasher.Use steel wool or oven cleaner to remove veryheavy soiling.5. Dry with a soft cloth.12.7 Cleaning the door panelsATTENTION!Incorrect cleaning may damage the door panes.▶ Do not use a glass scraper.1. Read the information on cleaning products.→ Page 142. Clean the door panels with a soft dish cloth andglass cleaner.Note: Shadows on the door panels, which look likestreaks, are caused by reflections made by the in-terior lighting.3. Dry with a soft cloth.12.8 humidCleanThe cleaning aid is a quick alternative for occasionallycleaning the cooking compartment. The cleaning aidsoftens dirt by vaporising the soapy water. The dirt canthen be removed more easily.Setting the cleaning function1. Add a few drops of washing-up liquid to a cup ofwater.2. Place a spoon in the cup to prevent delayed boiling.3. Place the cup in the centre of the cooking compart-ment.4. Set the microwave power setting to 600 W.5. Set the cooking time to 3 minutes.6. Start the microwave.7. Once the duration has elapsed, keep the doorclosed for a further three minutes.8. Wipe out the cooking compartment with a soft cloth.9. Leave the cooking compartment to dry with the dooropen.Troubleshooting13 TroubleshootingTroubleshootingYou can rectify minor faults on your appliance yourself.Read the troubleshooting information before contactingafter-sales service. This will avoid unnecessary costs.WARNING ‒ Risk of injury!Improper repairs are dangerous.▶ Repairs to the appliance should only be carried outby trained specialist staff.▶ If the appliance is defective, call Customer Service.13.1 MalfunctionsFault Cause and troubleshootingThe appliance is notworking.The mains plug of the power cord is not plugged in.▶ Connect the appliance to the power supply.The circuit breaker in the fuse box has tripped.▶ Check the circuit breaker in the fuse box.There has been a power cut.▶ Check whether the lighting in your room or other appliances are working.Malfunction1. Switch off the fuse in the fuse box.2. Switch the fuse back on after approx. 10 seconds.a If the fault was a one-off, the message disappears.3. If the message appears again, call the after-sales service. Please specify the exact errormessage when calling.→ "Customer Service", Page 16Door is not fully closed.▶ Check whether food remains or foreign material are trapped in the door.Food takes longerthan usual to heat up.The microwave power setting is set too low.▶ Set a higher microwave power setting. → Page 10