Samsung iDCS 500 User Instruction

Also see for iDCS 500: User guide User guide User guide Administration guide General description

Contents

TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox. Your keysetmust have a correctly programmed VT key to accomplish this. To transfer acall directly to a voice mailbox:• While on a call, press the VT key and dial the mailbox number.• Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on to your phone or another station hascamped-on to you:• Your keyset will ring and the call that is waiting for you (camped-on) willflash green.• Press the flashing button to answer; your other call will go on hold auto-matically if your station has the Automatic Hold feature set. If not, youmust press HOLD and then the flashing button.ORFinish the first call and hang up; the waiting call will ring.• Lift the handset or press the ANS/RLS key to answer.NOTE: Intercom calls will not go on Automatic Hold.CONFERENCE CALLSYou may conference up to five parties (you and four others) in any combina-tion of outside lines and internal stations in any order.• While engaged in a conversation, press the CONF key and receive con-ference tone.• Make another call, either intercom or outside, press the CONF key andreceive conference tone.• Make another call or press the CONF key to join all parties.• Repeat the last step until all parties are added.NOTE: When attempting to add another party to the conference and you arenot able to reach the desired person, hang up. Simply press the CONF keyagain to return to your previous conversation.To drop a party from your conference call:• Press CONF and dial the extension or line number that is to be dropped.• Press CONF again to reestablish the conference.1918TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is call-ing or you can do a blind transfer without notification.• While on a call, press the TRSF key and dial an extension number orgroup number. Your call is automatically put on transfer hold.ORPress a DSS key or station group key. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call andhang up. If the transfer is refused, you will be reconnected to the outsideline when the called station hangs up or you can press TRSF to return tothe outside party. If you wish to send the call to another extension with-out waiting for the first station to hang up, simply press another DSS but-ton.ORPress the CALL button or C.O. line key to return to the outside party andbegin the transfer process again.When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forth betweenthe parties by pressing the TRSF key.2. If you receive No More Calls tone, that station has no key available to re-ceive another call. Press TRSF to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS key. You mustpress the TRSF key and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busysignal, you may camp the call on to this station. Simply hang up when youhear the busy signal. The called party will be alerted that a call is waiting forthem.NOTE: If you receive No More Calls tone, that station has no key availableto receive another call. Press TRSF to return to the outside caller.