English 61Information codesThe washer may display information codes to help you understand what is occurring with your washerbetter.Code Meaning1CThe Water Level sensor is not working properly.• Turn off the washer, unplug it, wait 30 seconds, and then plug the washer inagain. If the information code remains, contact a Samsung customer servicecenter.NOTEIf the washer displays “1C”, the washer will automatically drain for 3 minutes. Duringthis time, the Power button is inoperative.3CCheck the motor for operation.• Try restarting the cycle.• If the problem continues, call for service.4CWater is not supplied.• Make sure the water taps are open.• Make sure the water hoses are not clogged.• Make sure the water taps are not frozen.• Make sure the washing machine is operating with sufficient water pressure.• Make sure that the cold water tap and the hot water tap are properly connected.• Clean the mesh filter as it may be clogged.• Make sure water hoses are not kinked.NOTEIf the washer displays “4C”, the washer will automatically drain for 3 minutes. Duringthis time, the Power button is inoperative.4C2• Make sure the cold water supply hose is firmly connected to the cold water tap.If it is connected to the hot water tap, laundry may be damaged when somecycles are run.5CWater is not draining.• Make sure the drain hose is not frozen or clogged.• Make sure the drain hose is positioned correctly, depending on the connectiontype.• Clean the mesh debris filter as it may be clogged.• Make sure the drain hose is straight all the way to the drain system.• Turn off the washer, unplug it, wait one minute, and then plug the washer inagain. If the information code remains, contact a Samsung customer servicecenter.Untitled-3 61 2023-11-02 12:34:13